Prof. Tali Seger-Guttmann

Mannheim, B., & Seger, T. (1993). Mothers’ occupational characteristics: family position and sex-role orientation as related to adolescents’ work-values,​ Youth & Society, 24, 276-298. doi: 10.1177/0044118X93024003002 

Hazzan, O., Seger, T., & Luria, G. (2010). How did the creators of the Agile Manifesto turn from technology leaders to leaders of a cultural change? Info Queue, pp.1-23. 

Hazzan, O., & Seger, T. (2010).Recruiting software practitioners: the importance of self-efficacy. The Journal of Defense Software Engineering, Special issue on Software Human Capital, 23 (3), pp. 8-12​

Seger, T., Harpas, I., & Meshulam, I. (2011). Physicians in Israel Manage Risk of Litigation - Predicting Empowerment Role Model. International Journal of Human Resource Management, Vol. 22, No.11, pp. 2442–2462​

Seger-Guttmann,T., Medler-Liraz,H., & Guttmann, J.(2013)."If you are my friend please show your anger…"Differences between friends and colleagues in faking emotions. Interpersona | An International Journal on Personal Relationships 6(2), 1-8​

Van Dijk, D., Seger-Guttmann,T., & Heller,D.(2013). Life-threatening events reduce subjective well-being through activating avoidance motivation: a longitudinal study. Emotion. Advance online publication. DOI: 10.1037/a0029973

Seger-Guttmann, T., & Medler-Liraz H. (2013). "Calling Again…” Relationships between customer repeat calls, hostility and service quality.  Services Marketing Quarterly, 34 (2) 159-174.DOI:10.1080/15332969.2013.770686​

Seger-Guttmann, T., & Vilnai-Yavetz, I. (2014). "God of small things" – Service   interactions roots in regulatory focus and affectivity. Interpersona | An International Journal on Personal Relationships, 8(1), 1-14​

Seger-Guttmann, T., & MacCormick, J. (2014). Employees’ Service Recovery Efforts  as a Function of Perceptions of Interactional Justice in Individualistic vs. Collectivistic Cultures. European Journal International Management, Vol. 8, No. 2,160-178.)

Seger-Guttmann, T., & Medler-Liraz, H. (2015). The Costs of Hiding and Faking  Emotions: The Case of Extraverts and Introverts, The Journal of Psychology​: Interdisciplinary and Applied, 150(3), 342-357

Medler-Liraz, H., & Seger-Guttmann, T. (2015). The relationship between emotional labor strategies, service provider hostility and service quality. Services Marketing Quarterly, 36 (3) 210 - 225.​

​Seger-Guttmann, T.,  & Medler-Liraz, H. (2016). "Does emotional labor moderate customer participation and buying?" The Service Industry Journal. 36 (7-8), 356-373

Seger-Guttmann, T., Vilnai-Yavetz, I., & Rosenbaum, M. (2017).  Disparate satisfaction scores? Consider your customer’s country-of-origin: a case study. The International Review of Retail, Distribution and Consumer Research, 27(2), 189-  206​

Rosenbaum, M.S., Baniya, R., & Seger-Gutmmann, T. (2017). Customer Responses towards Disabled Frontline Employees. International Journal of Retail & Distribution Management, 45(4), 385-401

Rosenbaum, M.S., Seger-Guttmann T., & Giraldo, M. (May 2017). Commentary: Vulnerable Consumers in Service Settings, Journal of Services Marketing, 31(4/5), 309-312

Medler-Liraz,H., & Seger-Guttmann,T.(2017)."Authentic Emotional Displays, LMX and Emotional Exhaustion, Journal of Leadership and Organizational Studies, 25(1), 76-84​

Seger-Guttmann, T., & Medler-Liraz, H. (2018). Hospitality Service Employees' Flirting   Displays: Does Flirting represents a new Form of Emotional Labor? Accepted for publication in International Journal of Hospitality Management

Seger-Guttmann, T., Vilnai-Yavetz, I., Wang, C., & Petuzzelli, L. (2018). Illegitimate Returns as a Trigger for Customers’ Ethical Dissonance. Journal of Retailing and Consumers Services, 45, 120-131

Rosenbaum, M., Seger-Guttmann, T. and Mimran, O. (Oct.2018). The role of social incompatibility in customer discomfort Journal of Service Management; 31(4), 815-837​​

Seger-Guttmann, T. (2019). Customer Irrational beliefs: A Scale Development and Validation​. Journal of Retailing and Consumers Services, 49, 54-66

Gilboa, S., Seger-Guttmann, T. & Mimran, O. (2019). The unique role of relationship marketing in small service businesses' customer experience​. Journal of Retailing and Consumers Services, 51, 152-164

S​eger-Guttmann, T. & Medler-Liraz, H. (2020). Does emotional labor color service actions in customer buying? ​Accepted for publication 6.3.2020; Journal of Services Marketing​

Seger-Guttmann, T., Gilboa, S., & Partouch ​Sebban, J. (2020). ‘I live with terror inside me”: exploring customer’s instinctive reactions to terror​. International Journal of Hospitality Management , 92, 102734.

Medler-Liraz, H., & Seger-Guttmann, T. (2021). The joint effect of flirting and emotional labor on customer service-related outcomes. Journal of Retailing and Consumer Services, 60, 102497​

Seger-Guttmann, T., & Amit, K. (2021). Who trusts whom? The case of immigrant service Professionals​. Accepted: September 3rd. Service Industries Journal,doi: 10.1080/02642069.2021.1978986

Gilboa, S., Seger-Guttmann, T. and Partouche-Sebban, J. (2022). Increasing customer loyalty and WOM in an age of terror: cross-cultural development and validation of  customers’ reaction to terror scale ​(CRTS) accepted) Journal of Retailing and Consumer  Services,63 102704.  

​Seger-Guttmann, T. and Medler-Liraz, H. (2023), Flirting in service encounters: does the server’s sex matter?​, Journal of Services Marketing, Vol. 37 No. 5, pp. 549-562.

Seger-Guttmann, T. and Gilboa, S. (2023). The role of a safe service environment in tourists' trust and behaviors. Journal of Hospitality and Tourism Management  55 (2023) 187–197. 

סגר-גוטמן, טלי 2012. זיוף רגשות במפגש שירות בין רופא לחולה​. מצוינות בשירות, .4–5. ​​