פרופ' שקד גלבוע

Gilboa, S. and Rafaeli, A. (2003). Store environment, emotions and approach behavior: Applying environmental aesthetics to retailing. International Revi​​​​ew of Retail,Di​stribution and Consumer Resea​rch, 13(2), 195-211.

Gilboa, S. (2009). A Segmentation study of Israeli mall customers. Journal ofRetailing and Consumer Services, 16, 135-144.

Vilnai-Yavetz, I. & Gilboa, S. (2010). The effect of servicescape cleanliness oncustomer reactions. Services Marketing Quarterly, 31(2), 213-234.

Gilboa, S. & Vilnai-Yavetz, I. (2010). Four generations of mall visitors in Israel: Astudy of mall activities, visiting patterns, and products purchased. Journal ofRetailing and Consumer Services, 17, 501-511.

​​​​Gilboa, S. and Herstein, R.(2012). Place status, place loyalty and well being: An exploratory investigation of Israeli residents. Journal of Place Management and Development, 5(2), 141-157.

Gilboa, S. & Vilnai-Yavetz, I. (2012). Segmenting multicultural mall visitors: The Israeli case. Marketing Intelligence & Planning, 30(6), 608-624.

Gilboa, S. & Vilnai-Yavetz, I. (2013). Shop until you drop? Exploratory study of mall experience. European Journal of Marketing, 47(1), 239-259.

​Vilnai-Yavetz, I. and Gilboa, S. (2014). The cost (and the value) of customer attire: Linking dress styles to service quality and prices offered by service employees. Service Business, 8 (2), 355-373.

​Gilboa, S.; Jaffe, E.D.; Vianelli, D., Pastore, A. and Herstein, R. (2015). A summated rating scale for measuring city image. Cities, 44, 50-59. 

Gilboa, S., Vilnai-Yavetz, I. and Chebat J.C. (2016). Capturing the multiple facets of mall experience: Developing and validating a scale. Journal of Consumer Behaviour, 15, 48-59.

​​Efrat, K.; Gilboa, S. and Yonatani, M. (2017) When marketing and innovation interact: The case of Born-Global firms. International Business Review, 26(2), 380-390.

Herstein, R., Gilboa, S., Gamliel, E., Berger, R. and Ali, A. (2018). The role of private label brands in enhancing service satisfaction in the hotel industry: Comparing luxury and boutique hotels. Services Marketing Quarterly. 39(2), 140-155.​

​Gilboa, S., Seger-Guttmann, T. and Mimran, O. (2019). The unique role of relationship marketing in small businesses’ customer experience.​ Journal of Retailing and Consumer Services, 51, 152-164.

Efrat, K., Gilboa, S. and Sherman, A. (2020). The role of supporter  engagement in enhancing crowdfunding success​. Baltic Journal of Management.

Gilboa, S. and Mitchell, V. (2020). The role of culture and purchasing power parity in shaping mall-shoppers’ profiles​. Journal of Retailing and Consumer Services, 52. 

Efrat, K., Gilboa, S. & Sherman, A. Correction to: Relationship approach to crowdfunding: how creators and supporters interaction enhances projects’ success​. Electron Markets (2020). ​

Gilboa, S., Vilnai-Yavetz, Mitchell, V., Borges, A., Belhsen, N. and Frimpong, K. (2020) ​Mall experiences are not universal: The moderating roles of national culture and mallindustry’s age​. Journal of Retailing and Consumer Services, 57​

Seger-Guttmann, T., Gilboa, S. and Partouche, J. (2021). “I live with terror inside me”: Exploring customers’ instinctive reactions to terror​. International Journal of Hospitality Management, 92. 

Efrat, K., Gilboa, S. and Wald, A. (2020). The emergence of well-being in crowdfunding - A study of entrepreneurs and backers of reward and donation campaigns. International Journal of Entrepreneurial Behavior & Research.

Efrat, K., Gilboa, S., and Berliner, D. (2020). The Israeli crowdfunding – A reflection of itsentrepreneurial culture. In Shneor, R. Zhang, L., and Flåten, B-T (eds.). Advances inCrowdfunding: Research and Practice​ (Chap. 17, pp.341-372). Basingstoke Hampshire: Palgrave MacMillan. ​

Efrat, K., Wald, A. and Gilboa, S.  (2022). The transition from novice to serial crowdfunders: Behavioral antecedents and well-being drivers. Internet Research. 

Gilboa, S. and Jaffee, E. (2021). Does one brand fit all? Segmenting city residents for place branding. Cities, 116, 103287. 

Vilnai-Yavetz, I., Gilboa, S. and Mitchell, V. (2021) Experiencing atmospherics: The moderating effect of mall experiences on the impact of individual store atmospherics on spending behavior and mall loyalty.​  Journal of Retailing and Consumer Services, 63, 102704.

Gilboa, S., Seger-Guttmann, T. and Partouche-Sebban, J. (2022) Increasing customer loyalty and WOM in an age of terror:  cross-cultural development and validation of customers’ reaction to terror scale (CRTS) (accepted) Journal of Retailing and Consumer Services, 63, 102704. 

Seger-Guttmann, T. and Gilboa, S. (2023). The role of a safe service environment in  tourists’ trust and behaviors – the case of terror threat. Journal of hospitality and tourism management, 55, 187-197. doi:https://doi.org/10.1016/j.jhtm.2023.04.001

Efrat, K., Gilboa, S., Wald, A. (2023). Crowdfunding in times of crisis- The interplay of uncertainty and backers’ well-being is small business rescue campaigns. Baltic Journal of Management, 18(5), 703-719.
doi: https://doi.org/10.1108/BJM-11-2022-0416

Efrat, K., Gilboa, S., Wald, A. and Shneor, R. (2024) Loyalty and well-being explain serial crowdfunding backing behavior: An empirical test of complementary theories. Internet Research.
doi: https://doi.org/10.1108/INTR-09-2022-0707

Vilnai-Yavetz, I., Gilboa, S. and Mitchell, V. (2024). Malls designed for inclusion? Emotional experience of irritating aspects of the mallscape that distance consumers with disability. Journal of Services Marketing, 38(3),344-368.
doi: https://doi.org/10.1108/JSM-09-2023-0352

Gilboa, S., Vilnai-Yavetz, I. and Mitchell, V. (2024). Shopping mall detachment: Why do some consumers avoid malls?” Journal of Retailing and Consumer Services, 78, 103740. doi: https://doi.org/10.1016/j.jretconser.2024.103740

Efrat, K., Gilboa, S. and Wald, A. (2024). The complexity of the dual loyalty of crowdfunding backers. Technological Forecasting & Social Change, 210, 123854. https://doi.org/10.1016/j.techfore.2024.123854

Gilboa, S., Vilnai-Yavetz, I. and Mitchell, V. (2025). Revitalizing retail: The roles of functionality and recreation in shaping mall experiences in a changing retail era. Journal of Retailing and Consumer Services, 84, 104232. doi: https://doi.org/10.1016/j.jretconser.2025.104232