פרופ' איריס וילנאי-יעבץ

Rafaeli, A. & Vilnai-Yavetz, I. (2004). Emotion as a connection of physical artifacts and organizations. Organization Science, 15(6), 671-686. Doi: 10.1287/orsc.1040.0083

Rafaeli A. & Vilnai-Yavetz I. (2004). Instrumentality, aesthetics, and symbolism of physical artifacts as triggers of emotions. Theoretical Issues in Ergonomics Science, 5 (1), 91-112. Doi: 10.1080/1463922031000086735

Vilnai-Yavetz, I., Rafaeli, A. & Schneider-Yaacov, C. (2005) Instrumentality, aesthetics and symbolism of office design. Environment and Behavior, 37(4), 533-551. Doi: 10.1177/0013916504270695

Vilnai-Yavetz, I. & Rafaeli, A. (2006). Aesthetics and professionalism of virtual servicescapes. Journal of Service Research, 8 (3), 245-259. Doi: 10.1177/1094670505281665

Herstein, R. & Vilnai-Yavetz, I. (2007). Household income and the perceived importance of discount store Image components. International Review of Retail Distribution and Consumer Research, 17(2), 177-202. Doi: 10.1080/09593960701189978

Vilnai-Yavetz, I. & Tifferet, S. (2009). Images in academic web pages as marketing tools: Meeting the challenge of service intangibility. Journal of Relationship Marketing, 8, 148–164. Doi: 10.1080/15332660902876893

Vilnai-Yavetz, I. & Gilboa, S. (2010). The effect of servicescape cleanliness on customer reactions. Services Marketing Quarterly, 31(2), 213-234. Doi: 10.1080/15332961003604386

Gilboa, S. & Vilnai-Yavetz, I. (2010). Four generations of mall visitors in Israel: A study of mall activities, visiting patterns and products purchased. Journal of Retailing and Consumer Services, 17, 501–511. Doi: 10.1016/j.jretconser.2010.08.005

Vilnai-Yavetz, I. & Rafaeli, A. (2011). The effects of a service provider's messy appearance on customer reactions. Services Marketing Quarterly, 32(3), 161-180. Doi: 10.1080/15332969.2011.581890

Gilboa, S. & Vilnai-Yavetz, I. (2012). Segmenting multicultural mall visitors: The Israeli case. Marketing Intelligence and Planning, 30(6), 608-624. Doi: 10.1108/02634501211262582

Gilboa, S. & Vilnai-Yavetz, I. (2013). Shop until you drop? An exploratory analysis of mall experiences. European Journal of Marketing, 47(1), 239-259. Doi: 10.1108/03090561311285538

Vilnai-Yavetz, I. & Koren, R. (2013). Cutting through the clutter: Purchase intentions as a function of packaging instrumentality, aesthetics, and symbolism. The International Review of Retail, Distribution and Consumer Research, 23(4), 394-417. Doi: 10.1080/09593969.2013.792743

Vilnai-Yavetz, I. & Tifferet, S. (2013). Promoting service brands via the internet. The Service Industries Journal, 33(15-16), 1544-1563. Doi: 10.1080/02642069.2011.636423

Seger-Guttmann, T. & Vilnai-Yavetz, I. (2014). "God of small things" – Service interactions roots in regulatory focus and affectivity. Interpersona, 8(1), 1-14.

Vilnai-Yavetz, I. & Gilboa, S. (2014). The cost (and the value) of customer attire: Linking dress styles to service quality and prices offered by service employees​. Service Business, 8(2), 355-373 Doi: 10.1007/s11628-013-0199-5

Tifferet, S. & Vilnai-Yavetz, I. (2014). Gender differences in Facebook self-presentation: An international randomized study. Computers in Human Behavior, 35 (June), 388-399 Doi: 10.1016/j.chb.2014.03.016

Vilnai-Yavetz, I. & Tifferet, S. (2015). A picture is worth a thousand words:  Segmenting consumers by Facebook profile images. Journal of Interactive Marketing, 32 (November), 53-69 Doi: https://doi.org/10.1016/j.intmar.2015.05.002

Levina, O. & Vilnai-Yavetz, I. (2015). E-visibility maturity model: A tool for assessment and comparison of Individual as well as sets of firms in e-business.  Electronic Commerce Research and Applications, 14(6), 480-498.    Doi: 10.1016/j.elerap.2015.07.004  (Both authors contributed equally to this paper).

Gilboa, S., Vilnai-Yavetz, I. & Chebat, J-C. (2016). Capturing the multiple facets of mall experience: Developing and validating a scale. Journal of Consumer Behavior, 15(1), 48–59 Doi: 10.1002/cb.1531

Shapira, C., Vilnai-Yavetz, I., Rafaeli, A. & Druker, M. (2016). Time clock requirements for hospital physicians. Health Policy, 120(6), 690-697. Doi: 10.1016/j.healthpol.2016.04.013

Vilnai-Yavetz, I. & Gilboa, S. (2016). Relating hedonism and business context to customer appearance. Services Marketing Quarterly, 37(3), 141-155. Doi: 10.1080/15332969.2016.1184539

Seger-Guttmann ,T., Vilnai-Yavetz, I. & Rosenbaum, M  (2017). Disparate satisfaction scores? Consider your customer's country-of-origin: A case study. The International Review of Retail, Distribution and Consumer Research, 27(2), 189-206.

Tifferet, S. & Vilnai-Yavetz, I. (2017). Phytophilia and service atmospherics: The effect of indoor plants on consumers. Environment and Behavior, 49(7), 814-844.  Doi: 10.1177/0013916516669390

Tifferet, S. & Vilnai-Yavetz, I. (2018). Self-presentation in LinkedIn portraits: Common features, gender, and occupational differences. Computers in Human Behavior, 80, 33-48.  https://doi.org/10.1016/j.chb.2017.10.013   (Both authors contributed equally to this paper).

Vilnai-Yavetz, I. & Levina, O. (2018). Motivating social sharing of e-business content: Intrinsic motivation, extrinsic motivation, or crowding-out effect? Computers in Human Behavior, 79, 181-191. https://doi.org/10.1016/j.chb.2017.10.034

Seger-Guttmann, T., Vilnai-Yavetz, I., Wang, C., & Petruzzellis, L. (2018). Illegitimate returns as a trigger for customers’ ethical dissonance​. Journal of Retailing and Consumer Services, 45, 120-131. doi: 10.1016/j.jretconser.2018.08.014​

Vilnai-Yavetz, I., Rafaeli, A. & Shapira, C. (2020). Service professionals and managerial control: institutional, employment, and personal segmentations​. Services Marketing Quarterly, 41(3), 256-272. Doi: 10.1080/15332969.2020.1786246

Gilboa, S., Vilnai-Yavetz, I., Mitchell, V., Borges, A., Belhsen, N., & Frimpong, K. (2020). Mall experiences are not universal: The moderating roles of national culture and mall industry’s age. Journal of Retailing and Consumer Services, 57, 102210. Doi: https://doi.org/10.1016/j.jretconser.2020.102210​

Vilnai-Yavetz, I., Gilboa, S.,  &Mitchell, V. (2021). Experiencing​ atmospherics: The moderating effect of mall experiences on the impact of individual store atmospherics on spending behavior and mall loyalty​. Journal of Retailing and Consumer Services, 63, 102704.   https://doi.org/10.1016/j.jretconser.2021.102704

Vilnai-Yavetz, I. & Rafaeli, A. (2021). Workspace integration and sustainability: Linking the symbolic and social affordances of the workspace to employee wellbeing.​ Sustainability, 13(21), 11985. https://doi.org/10.3390/su132111985

Vilnai-Yavetz, I., Gilboa, S. & Mitchell, V. (2022). ’There is no place like my mall’: consumer reactions to the absence of mall experiences. Journal of Services Marketing, 36(4), 563-583.

Vilnai-Yavetz, I., Gilboa, S., & Mitchell, V. (2024). Malls designed for inclusion? Emotional experience of irritating aspects of the mallscape that distance consumers with disabilities. Journal of Services Marketing, 38(3), 344-368.
doi: https://doi.org/10.1108/JSM-09-2023-0352

Gilboa, S., Vilnai-Yavetz, I., & Mitchell, V. (2024). Shopping mall detachment: Why do some consumers avoid malls? Journal of Retailing and Consumer Services, 78, 103740.
doi: https://doi.org/10.1016/j.jretconser.2024.103740 

Gilboa, S., Vilnai-Yavetz, I., & Mitchell, V. (2025). Revitalizing retail: The roles of functionality and recreation in shaping mall experiences in a changing retail era. Journal of Retailing and Consumer Services, 84, 104232.

doi: https://doi.org/10.1016/j.jretconser.2025.104232